Purchase Policy

Transactions

MERP Software
Purchase of MERP software requires a Software License Agreement (Agreement) between RadPhysics Services LLC and the end user (Licensee). MERP software requires onsite installation.

Online Purchases
Purchases (other than MERP software) using digital delivery by downloading through the RadPhysics Website will be charged to the credit card provided during the payment wizard. Payments can be made via PayPal, Google, or by entering your credit card information. After finishing checkout and payment is confirmation, we will send you a “Thank-you Page” via email containing your download link(s) and/or code(s). The Thank-you Page will show all item-specific order information including the item name, current and payment date, transaction ID, unique invoice ID generated by RadPhysics, quantity and item price(s), gross receipts sales tax (GRST) or VAT, shipping + handling (if applicable), order total, and download links. The download links will specify the maximum download attempts permitted and hours until the download link expires. We will also send you a “Thank-you Email” via email containing a link to reach your “Thank-you/Download Page” as well. All of the links we issue are secure, unique to each transaction, and only good to download the specific file(s) purchased. In addition, the links expire after a specified number of attempts or hours (whichever comes first) occurs.

Phone Credit Card Purchases/Checks/Money Orders
Purchases can be made over-the-phone, or by check or money order. Acceptable methods of payment are credit card (Visa, Master Card, American Express). Your credit card will be charged when you place your order and finish checkout.

The mailing address for checks or money orders is:
RadPhysics Services LLC
5405 High Desert Place NE
Albuquerque, NM  87111

Shipping

FOB Origin
Shipments of products are considered FOB (Freight On Board) Origin (Shipping Point). The customer pays shipping cost and takes responsibility for the products when the products leave our premises.

Turnaround
All non-custom orders requiring delivery via carrier are shipped within 48 hours Monday – Friday, 8am – 5pm MT.

Carriers
We use the following carriers to deliver our shipments: USPS, UPS, FedEx, and DHL.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products (i.e., QA/Compliance Recordkeeping Binder System) and your location.

Sales Tax
Sales tax is origin based. The customer is responsible for paying the State of NM GRST on all product purchases made in the State of NM.

Refunds

MERP Software
Upon termination of the Agreement, full refund of the amount actually paid to RadPhysics for such Agreement will be granted to the customer who requested such cancellation in writing to RadPhysics, provided that such cancellation is made not later than thirty (30) days as of the date on which the Agreement was entered into effect (Effective Date). Any refund will be made according to the original payment method of the customer.

Downloads/Software Shipments
A variety of procedures and forms are available for download from the RadPhysics Website. Some of our programs comprise a number of files and must be distributed to our customer on a DVD or flash drive. In this case, these programs are shipped by carrier.

Unlike tangible/physical goods, electronically downloaded software and distributed software files can be easily duplicated. Once a download or online purchase has been initiated, it is unfortunately not possible for us to recall all copies. Therefore, RadPhysics is unable to accept software returns.

Software downloaded and purchased online through our website is considered opened at the time the payment is received and the software has been transferred to the customer. Downloaded software includes software that has been transferred or copied to a computer, or system via e-mail, a link cable (such as a USB cable), or any other method. Refunds for software downloaded or files distributed are not available once the purchase process has been completed. All online purchases are final and refunds are provided only for accidental duplicate orders (see below).

When you purchase one of our products via download and payment is confirmation, we will send you a “Thank-you Page” containing your download link(s) and/or code(s). We will also send you a “Thank-you Email” containing a link to reach your “Thank-you/Download Page” as well. Once you initiate the transfer and download the file(s), there will be no refunds given. If you purchase a product and the files must be distributed to you on a DVD or flash drive, once the DVD or flash drive is shipped to you, there will be no refunds given.

In circumstances where duplicate orders are mistakenly made, refunds are provided. Refunds will only be made to the PayPal, Google, or credit card account through which the original purchase was made. An administration fee may apply in such cases to cover processing costs and third-party commissions.

In rare instances and only within thirty (30) days of purchase, if due to platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, an LOD (Letter of Destruction) on company letterhead will be required to process the refund. The LOD must be signed by an appropriately authorized official of your organization confirming that the download has either never been installed or has been completely removed. We must also assign you a return authorization number.

We want to ensure that you make an informed decision before your purchase. With that in mind, we encourage you to explore the product pages of our website to obtain comprehensive product information.

If you are considering purchasing our software, we insist that you first review all RadPhysics Website pages relating to our products and the Agreement. We do not intentionally withhold any information from our clients that may be necessary for the making of sound purchasing decisions. If you have a question or concern prior to the placement of an order with us, we suggest that you first contact us before making your purchase:

Address: RadPhysics Services LLC - 5405 High Desert Place NE - Albuquerque, NM 87111 USA
Email: rps@radphysics.com
Phone: (505) 503-6215 or (866) 293-4022

Subscription Services
Our license subscription services are available as a Specialty Service. The subscription services are priced by a limited time period.

The license term of the license subscription services is automatically renewed for successive one (1) year terms on the anniversary dates of the effective date of the Agreement, unless either RadPhysics or Licensee has given the other at least thirty (30) days prior written notice canceling RadPhysics’ license subscription services. If there is an increase in subscription fees over the preceding year, Licensee may also prevent such automatic renewal by giving RadPhysics written notice of cancellation within fifteen (15) days of receipt of RadPhysics’ invoice showing such increase. For information, please see the Agreement.

License subscription services must be ordered and paid for in advance and may be cancelled at any time prior to the commencement of the subscription period.

Any cancellation of license subscription services during the subscription period is at our absolute discretion and will only be considered in the most exceptional circumstances.

Binders/Manuals
We offer binders and manuals that are custom ordered for our customers as part of our Specialty Services. The center’s name and logo are preprinted on the face and spine of each binder and manual. Custom dividers with tabs and sub-dividers are also preprinted for each binder and manual. Once a purchase is made, graphics work begins almost immediately on the binders or manuals. Upon cancellation of the order, full refund of the amount actually paid to RadPhysics for such binders or manuals will be granted to the customer who requested such cancellation via email or phone call to RadPhysics, provided that such cancellation is made not later than forty-eight (48) hours as of the date on which the purchase was made. Any refund will be made according to the original payment method of the customer.

Training
Training courses are offered in a variety of formats as part of our Specialty Services. Our training may include, but not limited to the following: scheduled training courses, client specific training days, on-site/off-site training locations, and tailored training content. All training undergoes a registration process. Training is priced and quoted in advance. Payment for training services is required in advance.

Cancellations received in writing more than twenty-eight (28) days before the course date will incur no charge. Any fee paid may be used against future training or will be refunded.

Cancellations received in writing between fifteen (15) and twenty-eight (28) days of the course date will be charged at 50% of the agreed cost of training. The balance of any fee paid may be used against future training or will be refunded.

Cancellations received in writing less than fifteen (15) days before the course date will be charged in full.

In case you participate in a training program at the beginning and fail to appear later on or vice versa, no refunds will be made.

RadPhysics reserves the right to alter or cancel training courses due to unforeseen circumstances. If a training program is canceled either fully or partially by us due to unforeseen circumstances or our own causes, we will request you to consider another time period for the training. We will refund your full payment in case you are unable to attend such a rescheduled training program.

Any refunds will be made according to the original payment method of the customer.

Questions

If you have any questions about our Purchase Policy or the status of your order, please contact using the information below:

Address: RadPhysics Services LLC - 5405 High Desert Place NE - Albuquerque, NM 87111 USA
Email: rps@radphysics.com
Phone: (505) 503-6215 or (866) 293-4022

Last Updated on 1/25/2012